Frequently Asked Questions

We’ve answered some of the most common questions below to help make your shopping experience smooth and enjoyable.

ORDERS & SHIPPING

Orders are processed within 24–48 hours. Delivery times may vary depending on your location, but we work with reliable shipping partners to ensure timely delivery.

Yes. Once your order has been shipped, you’ll receive tracking details so you can follow your delivery.

RETURNS & EXCHANGES

We offer a 30-day return guarantee for unused items in their original condition. If you’re not satisfied with your purchase, you may request a return within 30 days of delivery.

Please contact our support team via email and we’ll guide you through the return process.

PAYMENTS

We accept major credit and debit cards. All payments are processed securely using industry-standard encryption.

Yes. Your payment details are fully protected, and we never store sensitive card information.

CUSTOMER SUPPORT

You can reach us anytime by email at:

📧 info@emilianasboutique.com

We aim to respond to all inquiries as quickly as possible.

BUSINESS HOURS

Monday – Friday:

9:00 AM – 6:00 PM

Saturday – Sunday:

12:00 PM – 5:00 PM

Support requests received outside business hours will be handled the next business day.

GENERAL QUESTIONS

No, you can check out as a guest. Creating an account simply makes future purchases faster.